Rallied AI

Rallied AI is an innovative AI technician designed specifically for Managed Service Providers (MSPs), enabling them to efficiently manage and resolve Level 1 (L1) and Level 2 (L2) support tickets autonomously. By seamlessly integrating with your entire technology stack, Rallied AI acts as a reliable coworker that handles routine IT tasks such as password resets, account unlocks, and permissions adjustments. MSP owners and service managers can leverage Rallied AI to alleviate the burden placed on their skilled L2 and L3 engineers, allowing them to focus on more critical projects that drive business growth. With the ability to interact through platforms like Slack and Teams, Rallied AI provides a user-friendly experience while ensuring that ticket resolution is swift and effective. Its main value proposition lies in enhancing operational efficiency, reducing labor costs, and empowering teams to prioritize strategic initiatives over mundane tasks.

Autonomous Ticket Resolution

Rallied AI autonomously resolves a variety of L1 and L2 tickets, such as password resets and account unlocks. This feature allows it to not only execute fixes but also notify users and update the relevant ticket, reducing the workload on human technicians.

Intelligent Ticket Triage

The AI technician intelligently triages incoming tickets by asking users pertinent questions, categorizing issues by priority, and filling in necessary triage fields. This ensures that tickets are routed to the right technician, minimizing response times and improving service quality.

Efficient Onboarding and Offboarding

Rallied AI simplifies the onboarding and offboarding processes for employees. Whether it is setting up accounts and licenses for new hires or revoking access for departing employees, Rallied can manage these tasks through a single message or ticket, streamlining administrative workflows.

Integration with Existing Tools

Rallied AI connects seamlessly with a wide range of tools, including ConnectWise, Autotask, and Microsoft 365. This integration allows it to operate within the existing tech stack without extensive setup, providing immediate value to MSPs by working with tools they already rely on.

Reducing Technician Workload

By allowing Rallied AI to handle routine support tasks, MSPs can free up their skilled technicians to focus on higher-value projects that contribute to business growth. This leads to improved efficiency and morale among the technical team.

Handling Increased Ticket Volume

As MSPs grow, they often face an increase in ticket volume. Rallied AI can manage the surge in L1 and L2 tickets without the need for additional hires, making it a cost-effective solution for maintaining quality service during periods of growth.

Streamlining Employee Lifecycle Management

Rallied AI automates the processes involved in onboarding and offboarding employees, ensuring that necessary accounts and permissions are created or revoked promptly. This reduces the risk of security issues and keeps the organization compliant.

Enhancing Service Desk Effectiveness

By triaging and dispatching tickets effectively, Rallied AI enhances the overall effectiveness of the service desk. It ensures that tickets are addressed quickly and accurately, leading to higher customer satisfaction and retention rates.

What if it breaks something?

You have control over what actions Rallied can perform autonomously. Initially, you can set limitations for the AI, allowing it to escalate to a human operator for certain tasks. As you gain confidence in its capabilities, you can gradually expand its autonomy.

We've tried AI tools before; how is Rallied different?

Rallied is designed specifically for MSPs and requires minimal setup compared to other AI tools. Unlike others that need a dedicated admin or extensive training, Rallied integrates quickly with your existing stack and starts working within days.

How does Rallied integrate with existing tools?

Rallied AI connects with a wide variety of tools commonly used by MSPs, such as ConnectWise, Autotask, and others. This seamless integration means you can start utilizing its capabilities without extensive modifications to your existing workflows.

What kind of support can I expect during setup?

Rallied AI provides a dedicated forward-deployed engineer during the initial 30-day trial. This engineer will help map your current stack, customize integrations, and fine-tune workflows to ensure the AI technician operates effectively from day one.