Cosy

Cosy is an innovative, Slack-native platform engineered to transform standard Slack workspaces into vibrant, self-sustaining communities. It addresses the core challenges of modern community management by automating time-intensive tasks, fostering meaningful connections, and providing powerful tools for engagement and safety—all without requiring members or administrators to leave the familiar Slack environment. Designed for community leaders, managers, and organizations of all sizes, Cosy's primary value proposition lies in its ability to save significant manual effort—hours every week—while simultaneously elevating the quality of member interaction and community culture. By seamlessly integrating into existing Slack workflows, Cosy empowers leaders to automate personalized onboarding sequences, facilitate serendipitous member introductions, maintain a searchable member directory, and highlight valuable community content. This comprehensive approach ensures that communities are not just groups of people in a channel but are thriving ecosystems where members feel welcomed, connected, and engaged, ultimately driving higher retention and value for all participants.

Automated Onboarding Sequences

Cosy allows community managers to create and automate up to ten distinct welcome DM sequences for new members, eliminating the need for manual greetings. These sequences can be triggered immediately upon joining or on a customizable delay, and can be sent from the community leader, a team member, or the Cosy bot itself. Messages are fully customizable with member names, links, and emojis, ensuring a personal touch. This feature guarantees that every new member, regardless of when they join, receives a warm welcome and crucial information, saving administrators countless hours while ensuring no one is overlooked.

Automated Member Introductions

To foster deeper connections, Cosy automatically introduces opted-in community members to each other via direct messages on a regular cadence. Administrators can customize the frequency (every 1-4 weeks), the day, and the time. Introductions happen in a three-person DM involving the two members and the Cosy bot, with a customizable intro message template. The system intelligently pairs members randomly to enhance serendipity while avoiding recent matches, mimicking tools like Donut but within Slack, to automatically grow engagement and help members build their networks.

Slack-Native Member Directory

Cosy provides a simple, searchable directory of all community members that operates entirely within Slack. Leaders can create custom profiles with up to ten fields, including text entry and multiple-choice options. Members can be prompted to fill out their profiles via a notification from the Cosy bot, either manually by an admin or automatically 24 hours after joining. Members can then search for keywords and filter profiles using the Cosy app or a /member-directory slash command, making it easy to find and connect with the right people without ever leaving the workspace.

Content Highlights & Moderation Tools

This feature helps surface the most valuable conversations and maintain community health. With simple slash commands, admins can instantly retrieve the top 10 most engaged posts in a specific channel (/most-engaged-messages) or across all public channels (/most-engaged-messages-all). Additionally, the /unreplied-messages command surfaces posts that have not received replies, allowing leaders to spark conversation. Cosy also includes instant moderation tools to flag abusive and spam messages, ensuring a safe and positive environment for all members.

For Professional Networks & Alumni Groups

Professional networks and alumni associations can use Cosy to automatically welcome new members, instantly making them feel part of the group. The automated introductions feature is perfect for facilitating networking and mentorship connections between members based on shared interests or industries. The searchable member directory allows members to easily find colleagues with specific skills or career backgrounds, turning the Slack community into a powerful professional resource and engagement hub.

For SaaS Customer & User Communities

Companies building customer communities on Slack can leverage Cosy to automate onboarding sequences that guide new users to key resources, support channels, and best practices. The content highlights feature allows community managers to quickly identify and amplify top user-generated content, feature requests, or success stories. Automated introductions can connect users with similar use cases or challenges, fostering peer-to-peer support and reducing the support team's burden.

For Online Course & Cohort-Based Communities

Educators and course creators running cohort-based programs can use Cosy to ensure every student receives a structured, timed welcome sequence as they join the dedicated Slack workspace. The member directory helps students and facilitators learn about each other's backgrounds and goals. Automated weekly introductions between cohort members encourage collaboration and peer learning, significantly enhancing the sense of community and improving course completion rates.

For Non-Profit & Volunteer Organizations

Non-profits can utilize Cosy to manage their volunteer communities efficiently. Automated onboarding can deliver essential information, guidelines, and upcoming event details to new volunteers. The member directory helps coordinators and volunteers find individuals with specific skills or availability. The ability to highlight engaging posts ensures important announcements and success stories gain visibility, while moderation tools help maintain a respectful and focused communication environment.

How does Cosy handle data privacy and security?

Cosy is built as a native Slack app, operating within Slack's robust security and infrastructure. It only accesses data and performs actions based on the permissions granted during installation. Cosy adheres to Slack's API guidelines and best practices for data handling. User data for features like the member directory is stored securely and is only accessible within the confines of your specific Slack workspace as configured by the administrator.

Can I customize the messages sent for onboarding and introductions?

Absolutely. Cosy offers full customization for all automated messages. For onboarding sequences, you can write unique messages for each step, include the member's name using placeholders, add links to important resources, and use emojis. The introduction messages between members also use a customizable template that you can edit to match your community's tone and provide context for the connection.

What happens if a member does not want to be part of automated introductions?

Member participation in automated introductions is entirely opt-in. Community leaders can configure the feature, but individual members have control. The system only introduces members who have consented to participate. This ensures respect for member preferences and prevents unwanted DMs, maintaining a positive community experience.

Is there a limit to the number of members for the free plan?

Yes, the free plan of Cosy supports communities with up to 250 members. This allows smaller communities or those just starting out to benefit from core features without cost. For communities needing to support more than 250 members, paid plans with unlimited members are available, typically starting with a 30-day free trial.

Cosy offers a free plan that supports communities with up to 250 members, providing access to its core features. For larger communities requiring unlimited members, Cosy provides paid plans. Prospective users can start with a full-featured 30-day free trial for the unlimited members plan to evaluate the tool's complete capabilities within their Slack workspace before committing. Specific pricing tiers and detailed costs for the paid plans are available on the Cosy website.