Open
About Open
Open is an innovative AI-powered customer support platform designed to enhance service efficiency and reduce costs. With its ability to handle complex inquiries via phone, web, and email, Open simplifies support operations, allowing businesses to improve customer satisfaction and streamline communication.
Open offers competitive pricing tiers, making it cost-effective for various business needs. Each plan includes comprehensive AI features that adapt to increasing customer demands, ensuring maximum value. Upgrading to a higher tier unlocks additional functionalities, optimizing operational efficacy while saving costs.
The user interface of Open is designed for seamless navigation, featuring an intuitive dashboard that integrates all communication channels. Its layout ensures ease of use, allowing customer support teams to manage inquiries efficiently and utilize unique features, enhancing overall user satisfaction.
How Open works
Users interact with Open by initially signing up and onboarding their support channels. The platform connects to their existing systems and deploys its AI customer support agents. Users can then manage support queries through a unified dashboard, leveraging features like AI escalation, call intelligence, and pre-scheduled communications for optimal performance.
Key Features for Open
AI Customer Support Resolution
Open’s AI customer support resolution capability allows it to handle 60-80% of inquiries automatically, significantly reducing waiting times and operational costs. This feature ensures higher customer satisfaction by providing instant assistance, showcasing the platform’s unique efficiency and effectiveness in managing support workflows.
Unified Communication Dashboard
The unified communication dashboard in Open enhances user experience by integrating phone, email, and web inquiries in one place. This key feature allows customer support teams to easily track and manage interactions, improving response time and service quality while streamlining overall operations for businesses.
AI Human Handoff
Open’s unique AI human handoff functionality ensures that complex issues are escalated to human agents when necessary. This balance between automation and human support improves efficiency, allowing the platform to handle a wide range of inquiries effectively, while ensuring a personal touch where it matters.
