AskLettie

About AskLettie

AskLettie is an advanced AI property management assistant designed to transform how landlords and letting agents handle tenant maintenance. It operates 24/7 through the ubiquitous WhatsApp platform, automating the entire process of receiving, triaging, and logging tenant repair requests. The core mission of AskLettie is to give property managers back their most valuable asset: time. By intercepting and intelligently managing tenant communications, it eliminates disruptive phone calls, reduces administrative chaos, and provides calm, centralized control over property upkeep. It is specifically built for the UK market, with a keen focus on helping landlords navigate and achieve compliance with evolving regulations like the Renters' Right Act and Awaab's Law. The product delivers immense value by not only streamlining operations but also by automatically generating a robust, un-editable audit trail of all interactions, creating a centralised evidence locker for certificates and invoices, and enabling instant legal report generation. This makes AskLettie not just a convenience tool, but a critical component for modern, compliant, and efficient property management.

Features of AskLettie

24/7 AI Triage via WhatsApp

AskLettie provides round-the-clock automated tenant support through WhatsApp, a platform already used daily by most tenants. This feature instantly receives maintenance requests, engages in intelligent conversation to gather details, and assesses the issue's urgency without requiring any phone calls or manual intervention from the landlord. It provides immediate acknowledgment to tenants, drastically improving satisfaction by eliminating slow response times and communication black holes.

Visual AI Analysis for Fault Identification

This sophisticated feature allows tenants to send photos of their maintenance issues directly through WhatsApp. AskLettie's AI then analyses these images in real-time to instantly identify faults, assess their severity, and determine the required course of action. This cuts out the guesswork, endless back-and-forth messages for clarification, and provides a more accurate, immediate understanding of the problem, enabling faster and more precise resolution.

Automated Compliance & Audit Trail

AskLettie automatically builds a perfect, time-stamped, and un-editable log of every single interaction. This includes every tenant message, every AI-generated reply, and every action taken. This creates a comprehensive audit trail that serves as irrefutable evidence of due diligence and fast response times, which is essential for compliance with regulations like Awaab's Law and for protecting landlords during disputes or official audits.

Centralised Evidence Locker and Reporting

The platform acts as a single source of truth for all property documentation. Landlords can attach repair invoices, gas safety certificates, and add private notes to each issue. All this evidence is stored centrally alongside the automated audit trail. Furthermore, AskLettie enables one-click export of clean, professional maintenance reports for any tenant or property, making data instantly audit-ready for legal or compliance purposes.

Use Cases of AskLettie

For Self-Managing Landlords Seeking Compliance

Individual landlords who manage their own properties often lack the systems of large agencies, leaving them exposed to compliance risks. AskLettie automates the logging and triage process, ensuring they automatically collect the data needed to prove they acted swiftly and responsibly under new legislation like the Renters' Right Act, turning a major administrative burden into an automated, worry-free process.

For Letting Agencies Scaling Operations

Letting agencies handling multiple properties and clients can use AskLettie to scale their maintenance operations efficiently. It acts as a first-line support system, filtering and triaging all incoming tenant requests 24/7. This allows human staff to focus on complex, high-priority issues while the AI handles initial contact, information gathering, and log creation, improving overall operational capacity and service quality.

For Managing Emergency and Out-of-Hours Issues

Tenant emergencies don't keep office hours. AskLettie provides constant availability, ensuring tenants can report urgent issues like leaks or power failures at any time. The AI can immediately acknowledge the report, provide initial guidance, and alert the landlord or designated contractor based on the triaged severity, ensuring a faster response even outside of traditional business hours.

For Enabling Tenant Self-Service and Resolution

Many common tenant queries are about simple appliance operation or minor fixes. AskLettie, with its live internet access and database of thousands of appliance manuals, can provide specific, accurate self-help guidance for a tenant's exact make and model. This empowers tenants to resolve simple issues themselves, deflecting unnecessary contractor calls and saving significant time and money for the property manager.

Frequently Asked Questions

How does AskLettie work with WhatsApp?

AskLettie integrates seamlessly with WhatsApp, a platform over 74% of UK consumers already use. There is no new app for tenants to download. Once you invite your tenants, they simply message a dedicated Lettie number. The AI assistant then converses with them naturally within WhatsApp to log their issue, ask clarifying questions, analyse photos, and provide updates, creating a smooth, familiar user experience.

Is my data secure and private with AskLettie?

Yes, data security and privacy are paramount. AskLettie is built to be a reliable, expert tool. All communications and logs are securely stored within your private dashboard. The platform serves as a centralised evidence locker for your documents, and the audit trail is un-editable, ensuring the integrity of your compliance records. Your and your tenants' contact information is never used for marketing purposes.

Can AskLettie handle complex or emergency repairs?

AskLettie is designed for intelligent triage. It can analyse the situation, assess severity, and gather all necessary information instantly. For complex or genuine emergencies, it is programmed to escalate the issue immediately. It will alert you or your designated contractor with all the collated details (including photos and descriptions) to enable a swift, informed response, ensuring serious problems are never missed or delayed.

How does AskLettie help with legal compliance?

AskLettie automates the creation of a compliance-ready paper trail. It automatically logs every interaction with a time-stamp, proving you were notified and responded promptly, which is crucial for laws like Awaab's Law. The centralised evidence locker keeps all supporting documents organised, and the one-click legal report feature allows you to instantly generate a comprehensive maintenance history for any property for audits or legal proceedings.

Pricing of AskLettie

AskLettie offers simple, transparent pricing plans based on the size of your portfolio. All plans include core features like 24/7 AI triage via WhatsApp, full dashboard access, and complete issue logging. Discounts are available for annual subscriptions.

Starter Plan: Priced at £10 per month (or £5 per month when paying yearly). This plan supports management for up to 2 properties and up to 3 tenants per property. It includes AI triage, the web dashboard, and automated tenant onboarding.

Professional Plan: Priced at £20 per month (or £10 per month when paying yearly). This plan is designed for larger portfolios, though specific property limits are not detailed in the provided context. It includes all features of the Starter plan, scaled for greater capacity.

New users can get 50% off their first three months by using the coupon code FIRST3 at sign-up.