Twig
About Twig
Twig is an innovative AI assistant designed to resolve customer issues instantly, providing 24/7 support for both users and agents. Its unique self-service capabilities enable quick answers to questions and seamless integration into existing systems, significantly enhancing team productivity and customer experience.
Twig offers flexible pricing plans, including Enterprise options starting at $500 per month. Each plan provides unlimited support agents and end-user access, with a set number of AI responses. Upgrading allows users to access additional features and higher response limits, ensuring optimal performance.
Twig features a user-friendly interface tailored for ease of access and efficiency. Its clean layout and intuitive navigation create a seamless experience, allowing users to easily find answers and utilize AI capabilities, driving engagement and satisfaction with the platform's innovative solutions.
How Twig works
Users start by onboarding with Twig, connecting their internal documents and data sources. They can easily navigate the platform to engage with the AI assistant through various interfaces, including web apps and plugins. Twig then provides instant responses to user inquiries and assists in managing support tickets, maximizing productivity and user satisfaction.
Key Features for Twig
Instant Customer Resolution
Twig's instant customer resolution feature empowers users with immediate responses to inquiries. With its AI-driven capabilities, Twig efficiently addresses customer issues round-the-clock, improving engagement and reducing response times significantly, ultimately enhancing the overall customer experience.
Session Memory
Twig's session memory feature allows the AI to remember user interactions across sessions, enhancing continuity and engagement. This unique capability ensures that users receive contextually relevant answers while enabling support agents to seamlessly intervene when necessary, improving overall user satisfaction.
Customizable AI Insights
Twig offers customizable AI insights that enable teams to personalize the platform according to their specific needs. Users can adjust response styles, tones, and preferences while analyzing actionable data, driving efficient customer support and improving overall operational efficiency.
